Suddenlink is horrid.

So, if you're in WV, you're dealing with Charter cable being bought up by Suddenlink. Well, let me relay my experience with suddenlink.

They suck.

I cannot get support for my service because their input forms on thier website are hosed. They require that you input your zip code before they'll even give you a phone number to call. When I put my zip code in, it either tells me it's invalid (gee) or "an application error has occurred."

Pa-Thet-Ic.

So I can't even call them. I'll find the number via some non-internet means and call. But how pitiful is that?

Uptime. Suddenlink apparently can't keep cable connections up. And when you call, you get some flunkie who doesn't know anything about anything networking. The only thing they understand is the script in front of them which is basically a block of "if(){}elsif(){}" stuff printed on paper. I don't know why they even bother using people. The people are apparently trained to behave like software.

LISTEN SUDDENLINK, SOME OF US KNOW MORE ABOUT NETWORK SYSTEMS THAN YOUR TIER 3 BUSINESS SUPPORT. WE DO NOT ENJOY TALKING TO ROBOTS. EVEN IF THEY ARE OF THE HUMAN VARIETY.

So.... apparently lead time for a site visit to get a suddenlink wire monkey out to check the power/signal levels on the circuit's somewhere in the neighborhood of five days. And yeah, it's one of those "we'll be there sometimes between 1PM and 12:30PM. (yes, that would mean the next day.)

Here's my advice people. If internet connectivity is important to you and you're in West Virginia? Go with (in this order of support/clue) nTelos DSL, Fibernet DSL, Verizon DSL, ATT Dialup, Suddenlink Cable.

Yes, I'm about this close to cancelling my suddenlink account and returning to dialup service since DSL can't reach me.